Privacy policy.

Effective Date: November 3, 2024

At Counselor HQ, we believe in transparency and trust — the same values counselors live by every day. We collect only the information we need to deliver great content, resources, and support for your counseling journey. We’ll never sell your data, spam your inbox, or share your information without your permission. Your privacy matters, and we handle it with the same care you give your clients.

At Counselor HQ (“we,” “us,” “our”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, counselorhq.net, and any related services, courses, downloads, or communications (collectively, the “Site”).

By using this Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

We collect information in the following ways:

A. Personal Information You Provide to Us

  • When you sign up for our newsletter, create an account, make a purchase, or join our community, we may collect:

    • Name

    • Email address

    • Billing address and payment details (processed securely via third-party payment processors)

    • Professional details (e.g., counselor type, licensure state, or role)

B. Automatically Collected Information
When you visit our Site, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and actions taken on the Site

  • Referring/exit pages and timestamps

We use this data to analyze site performance, improve user experience, and detect security issues.

C. Cookies and Tracking Technologies
We use cookies and similar technologies to personalize your experience, remember your preferences, and understand how visitors use our Site. You may adjust your browser settings to refuse cookies, but some parts of the Site may not function properly without them.

2. How We Use Your Information

We may use your information to:

  • Provide access to resources, lessons, or downloads

  • Send newsletters, updates, and promotional materials (with your consent)

  • Process transactions and send purchase confirmations

  • Improve our content, courses, and community features

  • Respond to your questions, comments, or support requests

  • Maintain site security and prevent fraud

3. Sharing Your Information

We do not sell or rent your personal information.
We may share your information only in limited situations, such as:

  • With trusted service providers who help operate our Site (e.g., email platforms, payment processors, web hosts)

  • When required by law or to protect our rights

  • In connection with a business transfer (e.g., merger or acquisition), with appropriate safeguards

All third-party providers are required to protect your data and use it only for the agreed purpose.

4. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. You may request deletion of your data at any time (see Section 7).

5. How We Protect Your Information

We implement appropriate technical and organizational safeguards to protect your information, including:

  • Secure (SSL) website encryption

  • Limited access to personal data

  • Regular security and software updates

However, no system is 100% secure. By using the Site, you acknowledge that transmission of data over the internet involves some risk.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data

  • Request correction or deletion of your data

  • Withdraw consent for email communications

  • Object to certain data uses or request restriction of processing

You can unsubscribe from our emails at any time by clicking the “unsubscribe” link at the bottom of any message, or by contacting us directly.

7. Children’s Privacy

Counselor HQ does not knowingly collect personal information from children under 13. If we learn that such data has been collected without parental consent, we will delete it promptly.

8. Links to Other Websites

Our Site may include links to third-party websites (e.g., resources, affiliate links, or external communities). We are not responsible for the privacy practices or content of those sites.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Effective Date” above will indicate when it was last revised. We encourage you to review this page regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

📧 Email: nrizzio@counselorhq.net
🌐 Website: https://counselorhq.net